Shipping & Returns

Postage

Our standard postage is calculated based on the weight of your order and delivery is FREE on all orders above £60. We also offer an Express Dispatch Service which is also calculated based on the weight of your order but at a higher rate. This charge is instead of the standard delivery charge, but applicable to all sizes of order. Orders being sent to addresses outside the UK will have a charge for postage/courier, which will also be calculated by the weight of your order. There will be a different rate depending on whether the order is to be sent to the EU or for the rest of the world. If this is the case, please select the Calculate Shipping link on the Cart page, and select your country for delivery.

Please Note: Free delivery subject to UK customers only!

Delivery

All orders received by 4pm, Monday to Friday, will be sent 1st class Royal Mail, within 2-3 days of placing an order. Please allow 3-5 working days for your items to be delivered. If we cannot send your item within a week of ordering, we will email you. If you need your items urgently, please choose the Express Dispatch Service when placing your order.

During busy times Royal Mail will not always leave the traditional ‘While you were out’ cards. Please visit your local Royal Mail collection office to see whether your parcel is there.

Back Orders

If the item you wish to buy is out of stock, we do apologise. For some of our products we have allowed back ordering to happen. If the product you wish to order is out of stock, please contact us to find out when we expect this product to arrive.

Returns

Any errors or omissions relating to orders must be reported to us as soon as you are able, enabling us to sort replacements.

Unless otherwise stated, we offer a full money back guarantee if goods are returned within 7 days of receipt. We regret that goods returned damaged or in damaged packing cannot be refunded. Please note that returns are entirely the customers’ responsibility, and we cannot be held responsible for returned goods that are damaged en route or that do not arrive back. Therefore we suggest that you insure against loss when posting items back. Postage will only be refunded in the case of damaged or faulty goods.

Refunds will be given once we have received the item back.

 

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